Shipping policy

Shipping, Delivery & Exchanges Policy

Thank you for visiting and shopping with InstaBeam TV. We are committed to providing fast, reliable shipping and a smooth customer experience from checkout to delivery.

The following terms and conditions constitute our Shipping, Delivery, and Exchanges Policy.

Order Processing Times

Most orders are processed within 1 business day after payment has been successfully received and verified.

Orders are typically shipped Monday through Friday, excluding major holidays.

Once dispatched, most orders are delivered within approximately 1–3 business days, for a typical total delivery time of 2–5 business days from order placement, depending on the customer's location, carrier conditions, and shipping method selected at checkout.

Please note:

  • Orders placed after business hours may begin processing the following business day.
  • During periods of high order volume, promotions, holidays, or severe weather events, processing and delivery times may be slightly extended.
  • Certain orders may require additional verification for fraud prevention and security purposes.

Shipping Confirmation & Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information.

Tracking updates may take up to 24–48 hours to appear after the carrier receives the package.

If you do not receive tracking information within a reasonable timeframe, please contact our support team for assistance.

Delivery Estimates

Estimated delivery times are provided as general guidelines only and are not guaranteed delivery dates.

Actual delivery times may vary due to:

  • Carrier delays
  • Weather conditions
  • Seasonal demand
  • Local delivery disruptions
  • Incorrect or incomplete shipping information
  • Events outside our control

While we work hard to ensure timely delivery, InstaBeam TV is not responsible for delays caused by shipping carriers or unforeseen logistical issues outside of our control.

Shipping Carriers

We may use a variety of trusted national and regional carriers to deliver orders, including but not limited to:

  • USPS
  • UPS
  • FedEx
  • DHL
  • Other local delivery partners

Carrier selection may vary depending on destination, package size, inventory location, and shipping speed.

Address Accuracy

Customers are responsible for providing complete and accurate shipping information at checkout.

Please carefully review your shipping address before submitting your order.

InstaBeam TV is not responsible for orders shipped to incorrectly entered addresses provided by the customer.

If you notice an error in your shipping information, please contact us as quickly as possible. While we will do our best to assist, we cannot guarantee modifications can be made once an order has entered processing.

Exchanges

We want customers to feel confident shopping with InstaBeam TV.

If you receive a defective item or experience a verified product issue, we may offer an exchange for the same product model, subject to review and product availability.

To request an exchange, customers should contact our support team and provide:

  • Order number
  • Description of the issue
  • Photos or videos of the product, if applicable

Exchange requests must typically be submitted within a reasonable timeframe after delivery.

Please note:

  • Products must generally be returned in acceptable condition to qualify for an exchange.
  • Exchanges are subject to inspection and approval.
  • We reserve the right to deny exchanges in cases involving misuse, accidental damage, unauthorized modifications, or abuse of the policy.
  • Exchange shipping times may vary depending on inventory availability and shipping destination.

Lost, Stolen, or Delayed Packages

If your package appears lost, stolen, or significantly delayed, please contact our support team and we will work with the shipping carrier to assist in resolving the issue.

Please note:

  • Once a package has been marked as delivered by the carrier, responsibility may transfer to the recipient.
  • Claims involving lost or stolen packages may require customers to cooperate with carrier investigations.
  • Resolution timelines may vary depending on the shipping carrier’s investigation process.

Undeliverable Packages

Packages returned to us as undeliverable due to incorrect addresses, failed delivery attempts, or refusal of delivery may be subject to additional shipping charges.

If a returned package is received back at our facility, we will contact the customer regarding reshipment options.

International Shipping

International shipping availability may vary depending on destination country and applicable import regulations.

Customers are responsible for any customs duties, taxes, import fees, or additional charges imposed by their local government or customs authorities.

Delivery times for international orders may vary significantly based on customs processing and local carrier operations.

Damaged Shipments

If your order arrives damaged, please contact us within a reasonable timeframe after delivery and include:

  • Your order number
  • Photos of the packaging
  • Photos of the damaged item(s)

We will review the issue and work to provide an appropriate resolution whenever possible.

Order Changes & Cancellations

Because we aim to process orders quickly, changes or cancellations cannot always be guaranteed after an order has been placed.

If you need assistance with an order, please contact our support team as soon as possible.