Refund policy
Returns, Refunds & Exchanges Policy
At InstaBeam TV, customer satisfaction is important to us. We aim to provide a fair, transparent, and straightforward return experience for our customers.
Please review the following policy carefully before initiating a return, refund request, or exchange.
Return Eligibility
We offer a 30-day return policy from the date your order is delivered.
To be eligible for a return:
- Items must be returned within 30 days of delivery.
- Products should be in acceptable condition.
- Items should include original packaging, accessories, manuals, and included components whenever possible.
- Proof of purchase or order confirmation is required.
Items returned without prior authorization may experience delays in processing.
How to Start a Return
To request a return, please contact our support team at:
Please include:
- Your order number
- Full name used on the order
- Reason for the return
- Photos or videos if the item is damaged or defective
Our support team will provide return instructions and the appropriate return address if your request is approved.
Please do not send products back to the manufacturer or to the address listed on the shipping label unless specifically instructed to do so.
Refunds
Once your returned item is received and inspected, we will notify you by email regarding the status of your refund.
If approved, your refund will be issued to the original method of payment.
Please note:
- Refund processing times may vary depending on your financial institution.
- Most refunds are processed within several business days after approval.
- Shipping fees, expedited shipping charges, and certain handling costs may be non-refundable unless required by law or due to an error on our part.
We reserve the right to deny refunds if returned products do not meet the eligibility requirements outlined in this policy.
Late or Missing Refunds
If you have not yet received your refund:
- Please recheck your bank account or payment method.
- Contact your credit card provider, as posting times can vary.
- Contact your bank or financial institution, as additional processing delays may occur.
If you have completed the above steps and still have not received your refund, please contact us at:
Non-Returnable Items
The following items may not qualify for returns or refunds:
- Final sale or clearance items
- Gift cards
- Products showing excessive wear, misuse, or physical damage not caused during shipping
- Products missing significant components or packaging
- Items returned outside the return window
We reserve the right to refuse returns that appear abusive, fraudulent, or inconsistent with normal consumer use.
Exchanges
If your item arrives defective, damaged, or experiences a verified issue, we may offer an exchange for the same product model, subject to inventory availability.
To request an exchange, please contact:
Please include your order number along with photos or videos showing the issue.
Exchange requests are reviewed individually and may require inspection before approval.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within a reasonable timeframe after delivery.
To help us resolve the issue quickly, please provide:
- Your order number
- Photos of the product
- Photos of the packaging
- A brief description of the issue
Our team will review the situation and work toward an appropriate resolution.
Return Shipping
Customers may be responsible for return shipping costs unless the return is due to:
- A defective product
- A damaged shipment
- An incorrect item received
We recommend using a trackable shipping service when returning items, as we cannot guarantee receipt of returned packages without tracking confirmation.
Gift Returns
If an item was marked as a gift at checkout and shipped directly to the recipient, eligible returns may qualify for store credit or a gift refund equivalent to the value of the returned item.
If the item was not marked as a gift at the time of purchase, refunds may be issued to the original purchaser’s payment method.
Policy Updates
InstaBeam TV reserves the right to modify or update this policy at any time without prior notice. Changes will apply only to purchases made after the updated policy is published.
Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact our customer support team: